Passengers have rated Copenhagen Airport best in northern Europe

“We are only as good as our passengers think we are. We listen and learn all the time so that we can develop the airport in the areas that create the greatest value for our customers. In recent years, we have worked intensively to improve passenger experience at Copenhagen Airport as a whole said Iben Eiby-Johannesen, Director for Strategy & Market at Copenhagen Airports, and continued: “The award award, Best Airport Northern Europe, is a recognition and a guide that shows we have made the right investments. br />
Better passenger experience
One of the areas of focus at Copenhagen Airport during 2010 was on establishing a more varied shopping mix. Moreover, the airport has enhanced communications to passengers, including by offering digital options such as apps for smartphones, including Androids, which provide better wayfinding for passengers and make passengers travel experience more pleasant and free of stress. According to Iben Eiby-Johannesen, those are some of the initiatives that have led to the good rating.

The 10th best in the world
Hong Kong International Airport was rated “Airport of the Year 2010 and Copenhagen Airport advanced from number 15 in 2010 to number 10 in 2011 on the list of the world’s best airports. The “World Airport Award is based on responses from 11 million passengers worldwide. The survey evaluates passenger experience all the way from check-in to transfer and shopping opportunities.